Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you were approved and have not received your refund after 15 days; first check your bank account; Second, contact your credit card company, it may take some time before your refund is officially posted. If the refund is through your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund after 15 days, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Damaged or Missing Items
Each item is checked for flaws before the order leaves our warehouse. Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Service Desk at (205) 509-9674 (9:00 am – 18:00 pm during the business week – Monday to Friday) and request a RMA or return #.
This service is NOT available on weekends and Holidays) . We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest possible timeline.
Pictures of damaged items will always be required. Customer service will walk you through the return process.
We do not offer direct exchanges. If you are not happy with your purchase you will have to return the unwanted items. Please see Returns above.
If you have received an order shipment with a missing or incorrect item you must contact our customer service desk at [email protected] within 48 hours (2 days) of receiving the goods.
Order changes and cancellations
Orders, once entered and accepted into the system, cannot be changed. This means, we cannot add to orders already entered; a new order will need to be placed. Once the shipment occurs, the return policy is in effect,
Cancelled orders will be subject to a 0% restocking fee.
Studentzap does not officially have backorders. If you have received your order and there is a missing or backordered item, this has occurred because the actual stock on the floor is different than the inventory within the computer management system. Although extremely rare this may occur. If this is the case, please contact customer service at [email protected] Once verified (because we scan and photograph each item that is packaged for delivery) we will refund the amount through the original payment method or offer a coupon code.
It is the consignee’s and/or buyer’s responsibility to inspect the merchandise upon reception, in order to declare any defect, and to confirm receiving the correct style, size, colour or quantity, before altering the merchandise. While Studentzap is making all efforts to assure the quality and the accuracy of each product sent, Studentzap will not accept any responsibility of any altered defective or incorrect merchandise.
No return will be accepted on Sample items, Gift Vouchers, Gift Cards, Coupons, Undergarments, Altered Garments, Washed Garments, Relabelled, Printed Garments or Decorated items for hygiene and other reasons.
To return your product, once you have your RMA #, you should send your product to:
FEEL FREE TO CONTACT US :
Email: [email protected]
Phone: (205) 509-9674